£1 Universal Credit tickets

£1 tickets are available for anyone currently receiving any of the following:

• Universal Credit
• Pension Credit
• Working Tax Credit
• Child Tax Credit
• Employment and Support Allowance

You will need to bring proof of eligibility with you to the Museum. We require one of the following (per household) as proof of eligibility:

Logging into your Universal Credit portal OR a proof of benefit letter

To be eligible you must have received a Universal Credit payment within the last month and you may also be asked to show photographic ID.

For more information on how to get a proof of benefit letter, please click here:

To get the discounted £1 ticket price, you must book in advance either online or by calling 01494 892192, as only full price tickets are available to buy at the gate. During this trial period we are only releasing a certain number of £1 tickets per day, so if they are unavailable for the day you select please choose another day.

You can book same day £1 tickets online provided they are still available. Please do not just turn up as only full price tickets are available to buy at the gate.

Provided you meet the eligibility criteria, you may book for up to six people per household. All family members attending the Museum must have a ticket. Children under 5 go free but you will still need to book a free ticket for them.

When you book in advance, you’ll select an arrival time slot; please aim to arrive as promptly as possible at the time you have booked, to help us spread out visitors throughout the day. Once here, you will be able to enjoy the Museum for the rest of the day.

Yes, our annual admission also applies for Universal Credit tickets, allowing you to re-visit the Museum for 12 months. This only applies to general admission and not any of the workshops or extras that we run.

Unfortunately we are unable to include our extra workshops as part of this ticket cost. If you would like to attend one of these workshops, please ensure that you add this on to your booking. These have an additional cost, which is usually charged per maker. The cost of our workshops goes towards providing the materials and resources necessary to give everyone the best experience!

To add a workshop please select your general admission in the booking system first. You’ll then be given the option to add any workshops running on that day to your basket. You can see what’s on on our listings page.

Please use the ‘Free carer ticket’ option in the booking system. Free carer tickets are for registered carers, we may ask for proof at the ticket desk when you arrive.

Please note that no dogs, except assistance dogs, are allowed in the Museum, cafe or courtyard at any time.

Our £1 Universal Credit tickets are not refundable. If you are unable to come on the day of your booking, you will be able to visit on another date as our general admission tickets are valid for 12 months. This doesn’t apply to any extras such as workshops as these are non-refundable or transferable.

Please use our online booking system and select ‘Annual Return Visit’. You’ll need to enter your booking reference and the next stage of the booking. If you have lost your reference, please call 01494 892192 or email hello@roalddahlmuseum.org (monitored Mon to Fri) and we will be able to look this up for you.

If you need to contact us about a booking please email hello@roalddahlmuseum.org (monitored Mon to Fri) or call 01494 892192. Please leave a message if you can’t get through on the phone and we will get back to you.