Privacy and Cookie Policy

Your data on roalddahlmuseum.org

By using our site or communicating with us you accept and agree to the collection, use and transfer of your personal information in accordance with this Privacy and Cookie Policy.

This Privacy  and Cookie Policy (together with our Terms and Conditions, Acceptable Use Policy and any other document referred to in it) describes the way we collect your personal information (whether collected from you or otherwise provided to us), how we use your personal information and why.

Please read the following information carefully to understand our views and practices regarding your personal information and how we will treat it. Your right to privacy is important to us. We take the security of your personal information seriously and we have strict policies and processes in place to ensure it remains safe.

In this Privacy and Cookie Policy, ”we”, “us” and “our” means The Roald Dahl Museum and Story Centre (“We”). We are a registered charity no. 1085853, and a company limited by guarantee no. 4178505. We have a registered office at 81-83 High Street, Great Missenden, Buckinghamshire, HP16 0AL, United Kingdom. Our VAT number is 818307235.

If you provide us with personal information via or through using our website, www.roalddahlmuseum.org (“our site”) or by otherwise communicating with us, we will process your personal information in accordance with all applicable data
protection laws, including the EU General Data Protection Regulation (Regulation (EU) 2016/679) (GDPR).

Our site allows you to:

• Find out more about the Roald Dahl Museum and Story Centre and find information on how to plan a visit and book tickets.
• Find out how to plan and book a group visit for your school.
• Browse and purchase products from the Roald Dahl Museum shop.
• Choose to sign up for our e-newsletter.
• Fill out our visitor survey.

Children’s Privacy

We do not knowingly collect personally identifiable information from anyone under the age of 13. If you are a parent or guardian and you are aware that your child has provided us with personal data, please contact us. If we become aware that we have collected personal data from anyone under the age of 13 without verification of parental consent, we take steps to remove that information from our servers.

Information we may collect from you

You may give us information about you when you get in touch with us by telephone, email or otherwise, including when you use our Shopify shop pages or our ticket platform hosted by DigiTickets. The information you give us may include your title, first and last names, address, country of residence, email address and contact telephone number.

Information we may collect about you

We may keep records of our contact with you, which may include notes on our systems, emails or electronic communications and written correspondence and any telephone number used by you to call us.

On each of your visits to our site we may automatically collect the following information

Technical information, including the Internet protocol (IP) address used to connect your computer to the Internet, your login information, browser type (e.g. Safari or Internet Explorer) and version, time zone setting, browser plug-in types and versions, operating system and platform; information about your visit, including the full Uniform Resource Locators (URL) clickstream to, through and from our site (including date and time); pages you viewed, page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), and methods used to browse away from the page and any phone number used to call our customer service number.

To the extent that any of this information constitutes personal data under applicable data protection laws, including the GDPR, we will process this in accordance with such laws.

Information we receive from other sources.

We work closely with third parties (including, for example, ticketing service providers) to ensure that our site and the information and/or services we provide to you work effectively and we may receive information about you from them. This may include, but not be limited to information that we receive from:

• SurveyMonkey (Survey Monkey Inc.), who will provide us with online form building services for communication with us through our website.
• DigiTickets (a website owned and operated by Digital Ticketing Systems Ltd) who provide us with ticketing services.
• Shopify (Shopify Inc.) who provide us with an online shop platform.
• MailChimp (The Rocket Science Group LLC) who provide us with an email subscriber and delivery service.
• Google LLC to use Google Analytics to track user behaviour.

We may change or add to these third parties for legitimate business or charitable purposes at any time.

Information third parties we work with may collect from you

Purchasing tickets to The Roald Dahl Museum and Story Centre

If you use our site to purchase tickets for admission to the Roald Dahl Museum and Story Centre, you will be re-directed to roalddahlmuseum.digitickets.co.uk/tickets (a website owned and operated by Digital Ticketing Systems Ltd, referred to here as “DigiTickets”). Ticket purchases are processed via the DigiTickets website and in the process of purchasing tickets via DigiTickets, you will disclose personal information to DigiTickets. Any personal information you provide via the DigiTickets website will be stored and processed in accordance with the privacy policy shown on the DigiTickets website. Please read the DigiTickets privacy policy carefully, you can read it here.

In using our site and the DigiTickets platform, you acknowledge and agree that we are not responsible for the collection, use, processing, transfer and storage of any personal information you provide to the DigiTickets website, nor the acts and/ or omissions of DigiTickets in respect of the collection, use, processing, transfer and storage of any personal information you provide to the DigiTickets website.

In order to process your ticket purchase and so that the Roald Dahl Museum and Story Centre can issue with your ticket, DigiTickets will provide the Roald Dahl Museum and Story Centre with details of your ticket purchase (e.g. the number and type of tickets you have purchased and the date and time for when you have purchased those tickets). This so that the Museum know what tickets you have ordered and paid for when you arrive for your visit to the Roald Dahl Museum and Story Centre. The Roald Dahl Museum and Story Centre will store and process some of that information (i.e. your name, address, phone number and email address) in order to facilitate any future bookings you may make for tickets to the Roald Dahl Museum and Story Centre, and for other legitimate business or charitable purposes.

If you purchase tickets to the Museum through any other third party ticket provider, that third party ticket provider may collect personal information from you in accordance with their privacy policy.

Buying products

If you wish to purchase products from us you will be re-directed to our webstore are shop.roalddahlmuseum.org. This is hosted by Shopify (Shopify Inc.). All shop purchases are administered via the Museum Shop and in the process of purchase you will disclose personal information to the Museum Shop. Please read the shop privacy policy carefully, you can find it here. In using our Museum Shop in any way, you acknowledge and agree that we are not responsible for the collection, use, processing, transfer and storage of any personal information you provide to the Museum Shop website nor the acts and/ or omissions of the Museum Shop in respect of the collection, use, processing, transfer and storage of any personal information you provide to the tickets.com website.

In order to process and your shop order and so that the Roald Dahl Museum and Story Centre can fulfil, process and ship your order Shopify will provide the Roald Dahl Museum and Story Centre with details of your shop purchase (e.g. the products you have purchased and your shipping address).  The Roald Dahl Museum and Story Centre will store and process some of that information (i.e. your name, address, phone number and email address) in order to facilitate any future orders or to assist with any refunds, and for any other legitimate business or charitable purposes.

Leaving feedback

If you choose to give feedback about the Roald Dahl Museum and Story Centre by clicking the relevant link on the site, you will be re-directed to a survey on a website operated by Survey Monkey (Survey Monkey Inc.). Survey Monkey may share that feedback data with Museum. You can see their privacy policy here.

Signing up for a e-newletter

If you choose to sign up for our e-newsletter you will do so via the sign up forms, and agree to your data being processed by MailChimp (The Rocket Science Group LLC). This is a third party provider that processes and stores data for the purposes of managing communications to subscribers. You can see their privacy policy here.

Google LLC
We also use Google Analytics service to measure the performance of this website and to track user behaviour. We do this using analytics cookies on the website. For more information about the types of cookies deployed on the site and to configure your options below:

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How we use your information

We use information held about you in the following ways:

Information you give to us, or we collect from you

We will use this information as follows:

• To respond to your enquiries and requests.
• To facilitate a ticket booking.
• To fulfill your purchase of shop products.
• To send you emails relating to Museum activity.
• To administer our site and for internal operations and to permit us to carry out internal operations. Such internal operations will involve troubleshooting of technical issues that arise in relation to our site; testing of our site following resolution of such technical issues; analysis of statistics arising from the information collected about you (for example, using information gathered by cookies on our site to ascertain what content on our site is accessed by members of a particular age group) and will only involve the use and/or processing of information in an anonymous form to measure and understand the effectiveness of the services provided.
• For other legitimate business or charitable purposes.

Information we receive from other sources.

We will only retain your personal data for as long as reasonably necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, regulatory, tax, accounting or reporting requirements, or for other legitimate business or charitable purposes. We may retain your personal data for a longer period in the event of a complaint or if we reasonably believe there is a prospect of litigation in respect to our relationship with you.

To determine the appropriate retention period for personal data, we consider the amount, nature and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal, regulatory, tax, accounting or other requirements. Details of retention periods for different aspects of your personal data are available in our retention schedule which you can request from us by emailing us at hello@roalddahlmuseum.org.

Embedded Content

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

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Who we may share your personal information with

We may share your personal information with any member of our group, which means our ultimate holding company and its subsidiaries, as defined in section 1159 of the UK Companies Act 2006. Our ultimate holding company is the Roald Dahl Museum and Story Centre, a registered charity no. 1085853, and a company limited by guarantee no. 4178505, and we have a subsidiary company, the Roald Dahl Centre (Trading) Limited.

We may share your information with selected third parties, which include but are not limited to:

• SurveyMonkey Inc (Survey Monkey Inc.), who will provide us with online form building services for communication with us through our website.
• DigiTickets (a website owned and operated by Digital Ticketing Systems Ltd) who provide us with ticketing services.
• Shopify (Shopify Inc.) who provide us with an online shop platform.
• MailChimp (The Rocket Science Group LLC) who provide us with an email subscriber and delivery service.
• Google LLC to use Google Analytics to track user behaviour.

We may also disclose your personal information to third parties, in the event that:

• We sell or buy any business or assets, in which case we may disclose your personal information to the prospective seller or buyer of such business or assets;
• If The Roald Dahl Museum and Story Centre or substantially all of its assets are acquired by or transferred to a third party, in which case personal information held by it about its customers and website users will be one of the transferred assets;
• If we are under a duty to disclose or share your personal information in order to comply with any legal obligation; and/or In order to enforce or apply our Terms of Website Use, or our Terms and Conditions of Sale of Tickets; or to protect the rights, property, or safety of The Roald Dahl Museum and Story Centre our customers, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.
• We need to share your data for other legitimate business or charitable purposes.

We will never share your personal information with any third parties for marketing purposes without your prior consent. We will never sell, rent or trade your personal information.

Where we store your personal information

Information you provide to us by corresponding with us by telephone, email or otherwise howsoever and which we collect will be filed and sorted at 81-83 High Street, Great Missenden, Buckinghamshire, HP16 0AL (i.e. our trading address) Subject to the paragraph immediately below, the information you provide to us and which we collect is stored on secure servers of our website hosting services provider.

When submitting your personal information, you are agreeing to such processing, transfer or storage as outlined in this Privacy and Cookie Policy. We will ensure at all times to take all reasonable steps necessary to maintain the security of your personal information in accordance with this Privacy and Cookie Policy. Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal information, we cannot guarantee the security of your personal information transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.

Your rights

You have the right to access the personal information we hold about you. This is called a Subject Access Request. Should you wish to make a Subject Access Request, please make your Subject Access Request to us in writing to The Roald Dahl Museum and Story Centre, 81-83 High Street, Great Missenden, Buckinghamshire, HP16 0AL, United Kingdom or email to hello@roalddahlmuseum.org.

If we no longer have a legal basis to process your personal data or if the legal basis that we are relying on is consent and you subsequently withdraw your consent then we will stop processing your personal data. If you inform us that you no longer wish to be contacted by us we will need to maintain a record of that to make sure that we do not contact you again in the future.

You have the right to contact us to correct any inaccuracies in your personal data. Under certain circumstances you may have the right to instruct us to erase your personal data or provide the data to another person or organisation.

You have the right to ask us not to process your personal information for marketing purposes. You can exercise your right to prevent such processing by not ticking certain boxes on the forms we use to collect your personal information on our site and/ or by changing your cookie settings on your internet browser:

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Our site may, from time to time, contain links to and from the websites of our partner networks, advertisers, affiliates and other independent third parties. If you follow a link to any of these websites, please note that these websites have their own privacy policies and terms of use and that we do not accept any responsibility or liability for these policies or terms. Please check these policies and terms before you submit any personal information to these websites.

Changes to our Privacy and Cookie Policy

This policy is effective from December 2023. We may need to change our Privacy and Cookie Policy from time to time to keep it up to date. Any changes we may make to our Privacy and Cookie Policy in the future will be posted on this page. Please check back frequently to see any updates or changes to our Privacy and Cookie Policy.

This Privacy and Cookie Policy was last updated December 2023.

Contact

If you have any questions about the way in which we collect or process your information, please contact us. You can also find out more about your rights under applicable data protection laws, including the GDPR, by visiting the Information Commissioner’s Office (ICO) website at www.ico.org.uk or by writing to: Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, SK9 5AF. If you believe that your rights have not been respected at any time then you also have a right to contact the ICO to ask them for a resolution.

Questions, comments and requests regarding this privacy policy should be addressed to The Roald Dahl Museum and Story Centre, Great Missenden, Buckinghamshire, HP16 0AL or to hello@roalddahlmuseum.org.