Visitor Experience Officer (Maternity Cover)

Context for this role

In 2023-24 Roald Dahl Museum and Story Centre welcomed almost 60,000 family visitors and school children through our doors to discover the stories behind the creation of Roald Dahl’s stories: we are currently 80% along the road of recovery to pre-pandemic levels and we will keep going.

We are looking for someone with the enthusiasm and transferable experience to help us move our visitor experience to an even higher level. We want to meet and beat our high standards of visitor experience, income generation, site maintenance and presentation, as part of a supportive and pragmatic Museum team.

Learn more about the Museum as a charity.

Why you should want this job

This role is an ideal progression opportunity on your career path in visitor attractions, charity operations or museums & heritage. As a senior officer responsible for everyday visitor experience, your work could potentially overlap with any area of Museum activity.

We are a super-friendly team based in a beautiful village with great connections to London. We are an award-winning visitor attraction with a recent Visit England rating of 95%… and we want to get even better!

If you want a practical and hands-on role, if you are excited to be part of an evolving, ambitious organisation which is committed to improving our inclusivity and accessibility, our environmental sustainability, our staff training & development… then this could be perfect place for you to make your mark and help realise our vision, that everyone is a storymaker.

Applying for this role

Applications must be completed using the supplied form. CVs may not be substituted for completing this form in full. Please send your completed application forms to hello@roalddahlmuseum.org.

Recruitment timeline

• Application deadline = Monday 23 September, 12noon
  Applications received after this date and time will not be accepted for this recruitment round, in fairness to candidates who have met the deadline.
• First interviews = Thursday 3 October 2024, at the Museum
• Second interviews (TBC) = Wednesday 9 October 2024, at the Museum

Interviews will take place at the Museum; due to the nature of the role, online interviews will not be possible.

Reasonable UK travel expenses can be claimed with evidence of payment/mileage.

Please let us know if you need us to make any adjustments so you can attend an interview.

Feedback will be available for all interviewees on request. However, we cannot guarantee to give feedback to applicants who are not interviewed.

Interview questions in advance

If you are selected for interview, we will share the main questions in advance, so you have a chance to prepare. We are interested in finding thoughtful people who consider what they say and do. However, interviews are dynamic conversations and so it is likely that additional questions will come up in interviews and we want to see someone think on their feet, too.

If you have questions about the role or the application process, please email emma@roalddahlmuseum.org and we will do our best to answer.